Acquire a deep understanding of the assigned Optimum product line.
Work closely with our account managers in understanding feature requests and analyzing the impact on existing features.
Develop requirement specifications and acceptance tests for customer-specific features and functionality, including dashboards, reports, and other business requirements.
Coordinate with the engineering teams on new system functionality.
Test new features and reports before & after system deployments.
Support customer implementations of products by updating configurations, creating ad-hoc reports, providing guidance to users etc.
Create documentation for users to help them effectively use Optimum’s solutions. Our systems are used by Corporate, Field and Dealer users.
Analyze user actions and generate metrics on product usage, use the metrics to identify user training needs or propose new features in the product lines.
Desired qualifications and experience
Bachelor’s degree in any stream with experience in:
Collaborating with customer-facing and technical teams, analyzing impact of changes and new features; and creating requirement specifications.
Creating test cases for documented requirements and conducting testing to validate developed features.
Work experience of 1-2 years with at least 0.5 years as a business analyst.
Excellent verbal and written English language skills.
Experience working with the agile and waterfall lifecycles and understanding how a business analyst can participate effectively in the process.
Automotive industry experience will be beneficial.
Must be proficient in MS Office tools like Word, Excel, and PowerPoint.
