Client Relationship Management Build and nurture strong client relationships; serve as a primary point of contact to understand client goals, challenges, and opportunities.
Account Management Manage client accounts and ensure satisfaction and retention through continuous support, regular reviews, and alignment with internal teams.
Solution Generation & Requirement Analysis Conduct sessions with clients and sales teams to gather requirements, define user stories, and propose tailored solutions.
Deal Management & Business Development Identify and drive upsell/cross-sell opportunities, and actively pursue new business through referrals and networking.
Feedback & Improvement Collect and analyze client feedback to improve services and customer experience; provide actionable insights to internal teams.
Reporting & Documentation Maintain updated records in CRM and lead tracking systems; prepare weekly and monthly reports on client activity, revenue impact, and referral outcomes.
