Business Analyst-EPSILON

Responsibilities

Business Requirements & Analysis

• Collaborate with business partners to understand their needs, problems, and desired outcomes.
• Conduct requirements-gathering sessions and translate business needs into clear, actionable requirements.
• Document business requirements, process flows, use cases, acceptance criteria, and expected outcomes.
• Ask the right questions to ensure requirements are complete, well understood, and aligned to the intended business process.
• Work with the Director to evaluate requests and determine appropriate solutions and priorities.
• Translate business requirements into clear documentation for technical and development teams.
• Help find opportunities to improve existing processes rather than simply replicating inefficient processes in the CRM.
• Maintain clear documentation of requirements and decisions throughout the development lifecycle.
  
  

  What You’ll Bring With You:
  
  

  • 3–6 years of experience in business analysis, CRM, Sales Operations, Revenue Operations, Business Systems, or a related field.
  • Experience gathering and documenting business requirements.
  • Experience managing issues, enhancements, tickets, or product backlogs.
  • Experience developing and accomplishing test plans, test cases, and UAT.
  • Experience working with Salesforce or another enterprise CRM platform.
  • Strong analytical and problem-solving skills.
  • Strong organizational and project-management skills.
  • Experience working with business and technical teams.
  • Ability to research and understand system configuration, workflows, data relationships, and user access.
  • Strong Excel/data-analysis skills.
  • Excellent written and verbal communication skills.
  • Bachelor's degree or equivalent experience in Business, Information Technology, Computer Science, or a related field preferred.

  apply now: https://careers.publicisgroupe.com/epsilon/jobs/177753?lang=en-us&iis=Job+Board&iisn=Indeed