What you will do
Salesforce Platform Knowledge
- Sales Cloud and Service Cloud functionality
- Salesforce data model fundamentals
- Reports and dashboards
- Security and sharing concepts
- Flow and declarative automation capabilities
- Case management and customer service processes
- Lead, opportunity, and account management processes
- Salesforce release management lifecycle
- Basic understanding of integrations and APIs
Core Competencies
- Business Requirements Gathering
- Business Process Analysis & Optimization
- User Story Development
- Data Analysis & Reporting
- Risk & Impact Assessment
- Testing & Quality Assurance
- Communication & Presentation Skills
- Problem Solving & Critical Thinking
What you will have
Preferred Certifications
Equivalent combination of education and relevant work experience will be considered.
- Salesforce Certified Business Analyst
- Salesforce Administrator
- Sales Cloud Consultant
- Service Cloud Consultant
- Platform App Builder
- Salesforce AI Associate
- IIBA CBAP, CCBA, or equivalent Business Analysis certification
- This position requires candidate to work a 5-day -a -week schedule in the office and Shift Timings: 1:00 pm to 10:00 pm IST
apply now: https://careers.caterpillar.com/en/jobs/r0000401553/business-process-analyst/?source=Indeed
