Job Responsibilities
The Associate Data Analyst (ADA) supports the Data Analyst team in managing and resolving data discrepancies between clients (Sponsors, CROs, and Investigators) and internal databases. This role involves understanding client requirements, analyzing data-related requests, and implementing appropriate database updates while ensuring timely and accurate responses. The ADA collaborates closely with internal stakeholders, clients, and team members to facilitate effective communication, coordinate activities, and manage timelines. Additionally, the ADA provides administrative and technical support to internal departments and demonstrates a strong understanding of organizational databases and related processes.
- Ensure seamless communication and proactive follow-up with internal stakeholders, clients, and cross-functional teams to facilitate the timely resolution of data discrepancies.
- Analyze and resolve simple to moderately complex client data discrepancies, updating databases as required to meet client needs while ensuring compliance with Good Clinical Practice (GCP) guidelines and quality standards.
- Perform data revisions ranging from basic to highly complex, adhering to established data revision and data cleaning processes.
- Support Workflow Leads and Client Leads in the strategic execution of data reconciliation activities and query management processes. Assist management in implementing global processes and procedures to promote operational consistency and efficiency.
- Attend mandatory Data Reconciliation Center (DRC) meetings and actively participate in training programs related to process enhancements, system updates, and data reconciliation best practices.
- Investigate and resolve data issues, project, and service-related issues, escalating concerns to Client Leads, Workflow Leads, DRC management, or relevant departments as necessary to ensure complete resolution.
- Maintain audit-ready documentation and support leadership during audits, corrective and preventive action activities, reportable issues, CAIRs, and other quality-related investigations.
- Collaborate effectively within a global, team-oriented environment, maintaining a strong focus on customer service and stakeholder satisfaction.
- Ensure compliance with departmental guidelines, company policies, SOPs, work instructions, management communications, and other applicable documentation.
- Champion a culture of continuous improvement by contributing to initiatives that enhance quality, productivity, operational efficiency, and customer experience.
- Perform additional responsibilities and special projects assigned by management.
Minimum Qualifications
