Knowledge, Skills, and Abilities
- Strong analytical and problem-solving skills; ability to synthesize data, user feedback, and operational metrics into clear insights and recommended actions, and exhibit root-cause thinking
- Strong user support and troubleshooting skills; ability to respond to user inquiries, investigate issues, identify root causes, resolve where appropriate, and escalate effectively to technical teams or platform specialists
- Working knowledge of business intelligence and analytics concepts (e.g., dashboards/reporting, data access, user permissions, tool platform concepts, adoption, and common end-user workflows); familiarity with tools such as Power BI or Tableau; experience consuming data from Databricks or an enterprise data platform preferred
- Strong work management and organizational skills; ability to work from a backlog, coordinate multiple workstreams, track actions and dependencies, prioritize work, and communicate dependencies and tradeoff implications
- Ability to translate business needs into actionable requirements, including soliciting use cases, stakeholder requirements, and platform pain points
- Strong stakeholder communication skills; ability to work effectively with business users, technical teams, platform administrators, vendors, and product leadership
- Strong written communication and documentation skills, including product documentation, status updates, process materials, user guidance, and executive-ready summaries
- Curiosity and willingness to learn emerging analytics technologies; ability to quickly learn new tools and evaluate capabilities; experience incorporating AI tools into day-to-day operations preferred
Experience
- Experience supporting technology products, analytics platforms, or business systems, ideally in a product management, product operations, business analyst, or similar role. Experience with business intelligence tools (Power BI, Tableau) and enterprise data platforms is preferred
- Experience with product maintenance and testing, including supporting routine updates and enhancements, validating functionality through testing, and assessing whether changes continue to meet user needs
- Experience working in a corporate environment
- Experience solving basic issues in software tools and turning findings into actionable next steps
- Experience supporting users or customers with clear and helpful communication.
- Experience with support platforms like ServiceNow is preferred
APPLY NOW: https://www.bain.com/careers/find-a-role/position/?jobid=111257
