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Business Analyst- Customer Experience

What we are looking for :

  • 2+ years of experience in business analytics

  • Strong experience in SQL, proficient in reading and writing complex queries.

  • Excellent working knowledge of large data manipulation using complex SQL.

  • Experience in performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. 

  • Experience in designing and implementing custom reporting systems by managing or guiding technical teams with tools such as Tableau.

  • Knowledge of Databricks  and Metabase will be preferred.

  • Fluency in using Microsoft Excel or Google sheets and Python.

  • Strong sense of ownership and comfort in taking initiative and proactively offering business

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. 

What will you do:

1. Financial Reporting

  • You should be comfortable in working on Financial reporting which involves handling large data sets. 

  • Translate business questions into analytical problems and build solutions using visualization techniques, machine learning, and statistical modeling to ensure that a robust scalable solution is developed

  • You should be able to quickly understand the ad hoc requests and turn them into reusable reports

2. Building Core Architecture

  • Work on developing data transformations and performing end to end data validation for the developed transforms. 

  • Participating in internal code reviews to maintain high quality code.

  • Work on improving performance bottlenecks of the existing transforms. 

3. Maintaining BI Systems

  • Owning governance of the BI systems which includes maintaining process and outlining best practices. 

  • Help with conceptualizing & architecture of a Self Serve Platform.  

4. Communication

  • Communicate and advocate usage of data & information to relevant stakeholders to drive outcomes

  • Frequent updates to the project leads, communicating business performance and insights that facilitate senior discussions and decision making.

 

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  • Last Date To Apply 04 Apr, 2025
  • Job Location: Gurugram+Noida
  • Salary (CTC): 800000 - 1200000/ PA
  • Experience: 1-2 years